If you change your mind about your order, you may cancel and receive a full refund PRIOR TO DOWNLOAD, but in no case later than 7 days after the original purchase date. We do not accept cancellations after that period.
If a timely cancellation request is submitted, your refund will be credited to the payment method used to make the original purchase. Please allow 3-5 days for processing.
For preorders of physical items, please note that no refund is possible after the end of the preorder period. The preorder deadline is displayed on the physical item’s product page on our online store.
Returns and Exchanges
Returns and exchanges are handled on a case by case basis. If we cannot get a game working on your system we can offer you a refund on your purchase. Please note that Sekai Project, Inc. is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Got other questions about our refund policy? Feel free to contact us via our support portal.